Returns Co-ordinator

Are you detail-oriented and passionate about delivering excellent customer service? Our client in Dartford is looking for a Customer Returns Specialist to take ownership of the customer returns process, ensuring efficiency and accuracy in managing returned goods. Responsibilities: ✔️ Manage customer returns efficiently to meet performance targets ✔️ Receive and check returned products against the Sales Order Return ✔️ Verify Sales Warranty validity and liaise with Customer Services to resolve discrepancies ✔️ Resolve discrepancies in the information provided within Sales Order Returns ✔️ Ensure unwanted returns are processed correctly, performing quality control and investigations as needed ✔️ Maintain accurate records in the warehouse management system (BC) and Excel ✔️ Report progress on returns to Warranty, Customer Services, and Accounts teams ✔️ Manage scrapping of returns, including system transactions, storage, and physical handling ✔️ Investigate and resolve complaints related to returns issues and delays ✔️ Ensure physical items are managed correctly within the Quarantine process ✔️ Support on-site rework events, ensuring smooth supervision and completion What We’re Looking For: 🔹 Previous experience in returns, logistics, or warehouse management 🔹 Strong attention to detail and problem-solving skills 🔹 Excellent communication and collaboration abilities 🔹 Proficiency in Excel and warehouse management systems 🔹 Ability to manage multiple tasks in a fast-paced environment 💼 Join a supportive team and play a key role in streamlining the returns process! 📩 Apply now or contact us for more details